executive summary

Seasoned UX leader and passionate user advocate with over 20 years of experience in high-growth environments (early stage through $3B+ in revenue) driving user-centered design. A creative and curious dot-connector and design thinker who develops and implements UX design strategies that positively impact users’ experience and the bottom line.

core competencies

Discovery + Strategy Development: Design thinking workshops and whiteboard sessions, competitive analysis, prioritization and roadmapping workshops, goal and target setting, executive communications

UX Research: Qualitative and quantitative, strategic and tactical. Moderated and unmoderated user testing, user and stakeholder interviews, service blueprinting, data and analytics exploration

UX Design: Information architecture, user flows, journey mapping, service design, wireframing, prototyping, AB testing and experimentation

Design systems: Design, development, prioritization, roadmapping, and team orchestration

Team-building and operations: Building and maintaining relationships with stakeholders and cross-functional teams; hiring, mentoring, employee retention; budget management, vendor onboarding and management

experience

UX Design Director

Splunk | San Francisco, CA | November 2021–January 2024

Led a team of UX designers and researchers responsible for Splunk.com and Splunk’s Design System for Web. Together with our stakeholders and cross-functional partners we deployed UX methodologies for human-centered design that supported user needs. My role was eliminated in a pre-acquisition reorganization.

Principal UX Designer

Splunk | San Francisco, CA | April 2018–November 2021

Led cross-functional teams through design, development, deployment and ongoing iterations on large-scale strategic projects that strived to drive bottom-line growth and excellent user experience.

Senior Web UX/UI Designer

Splunk | San Francisco, CA | January 2016–April 2018

Brought a focus on personas, user research, and key qual and quant metrics to varied UX design projects.

Freelance Art Director / Designer

September 1999–2017

Creative Director

New Relic | San Francisco, California | October 2008–August 2012

Creative Services Manager

Wily Technology | Brisbane, California | June 2002–May 2007

tools

Figma, Mouseflow, Google Analytics, ZeroHeight, Lucidspark, Lucidchart, Usertesting.com, Adobe Suite, Google Workspace

licenses + certifications

Certified Scrum Product Owner (CSPO)

Certified ScrumMaster (CSM)

UX Master Certification, Nielsen Norman Group

education

University of California at Berkeley Extension; Coursework in Graphic Design and Fine Arts

San Francisco State University; Master’s work in Music Performance

University of Minnesota, Minneapolis; Bachelor’s of Music, Flute Performance